If you have any suggestions or comments or if you need to contact us, please feel free to email us using the link on the contact us tab or use the details below.
YES LTD 1998 SRL
VIA AURELIA 641
ROME - RM
Phone : 0039 0766 520028
Company Reg. Num: rea RM-1178487
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will rectify the mistake.
Shipping and Handling
The total cost of your order will include the price of goods chosen with a shipping cost displayed (or agreed under special circumstances) at the time of order.
Items displayed in our store are always in stock. Items out of stock will not be displayed.
We dispatch orders only after payment has been made.
Orders are dispatched the NEXT BUSINESS DAY (meaning a weekday other than a Friday, Saturday & Sunday).
Orders less than 5 pieces of products will be shipped by the Italian Postal Service 1st class post. Orders of 5 pieces or more are shipped by courier (UPS).
Delivery times are calculated in working days i.e. Monday to Friday. It may take up to 3 weeks before goods will reach you (Europe usually 10-15 days, USA/Canada/Austrialia/Asia 15-20 business days). We ship to any Country of the World.
In case of a parcel lost in shipment, we will log the complaint with the shipping vendor. Any claims of refund or replacement will only be entertained after the shipping vendor has resolved the complaint. This can take up to 60 days.
All our goods are inspected and have passed the quality test, therefore are of the highest quality.
Your privacy and security is very important to us. Our website software and our selected payment processors use the latest SSL encryption technology and in addition are fully PCI compliant.
We will not pass on any details we hold on customers or web site visitors to any third parties. We protect the privacy of this personal information.
We will take all reasonable care to ensure that any details that you submit to us are kept secure. The details that you submit to us will be kept to process orders only. You have the right to withhold personal information that is not needed for the transaction.
When processing an order, we require the details of the credit/debit card to be used in payment as well as both a delivery and billing address, e-mail address and contact number.
All information is collected in accordance with the EU data protection directive of 1995. Credit and debit card details are processed by a third party payment provider, to protect you as fully as possible this information is not stored on our website in any form.
By opening an account with us you agree to have your information stored on our servers located in Italy.
We also reserve the right to refuse the fulfilment of any order in the event of an unsatisfactory verification of your order. You can check the information that we hold by sending us an email.
If you find any inaccuracies we will delete it or correct it promptly. The personal information that we hold will be held securely. We do, however, reserve the right to pass on any details we hold to relevant authorities in the interests of preventing crime. You will be notified in the event of any information being transferred outside the European Economic area.
We may use the e-mail addresses submitted to us to notify you occasionally about important functionality changes to the website, new services and special offers we think you'll find valuable.
We will give you the right to refuse any marketing material from us in the future.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie', which would be stored on your browser. You can usually modify your browser to prevent this happening.
If you have any questions please contact us.
Returns and Refunds Policy
1. Return forms should be completely filled in and sent back for Return Authorisation (RA). If you don’t have return forms, please do ask before sending the returns.
2. Order Number should be clearly mentioned otherwise claims won’t be refunded.
3. We are not responsible for item lost during returning.
4. Wrong items ordered by buyer will be returned at buyer's expense.
5. For any item missing in delivery, please notify us within 48hrs of delivery.
7. Customer is responsible for return postage.
When returning an item, please make sure to use the original packaging with all accessories and owner's manual.
Once we receive the return item/items with all accessories, we will refund the full amount with 5 days. If a replacement was requested we will proceed in dispatching new item/items without any additional or new charges.